1. Introduction and Scope
These Terms of Use govern access to and use of services provided by Grosvenor Casino Newcastle. By accessing or using any of these services, you confirm that you have read, understood, and agree to be bound by these terms in full. If you do not accept these terms, you must not use the services.
These terms apply to all users of the services, whether access takes place in person on the premises or through any digital channels associated with Grosvenor Casino Newcastle. They form a legally binding agreement between you and the relevant operating entity.
The company reserves the right to update or amend these terms at any time. Where changes are material, advance notice will be provided before they take effect. Continued use of the services following notification of any amendment constitutes acceptance of the revised terms.
2. Eligibility and Account Requirements
2.1 Age Requirement
You must be 18 years of age or older to access gambling services. This is a legal requirement under UK law. The company operates strict age verification procedures and may request documentary evidence of age at any time. Access may be refused or suspended where age cannot be confirmed.
2.2 Residency and Jurisdiction
The services are intended for use by persons located in Great Britain. Access from jurisdictions where gambling is prohibited or restricted is not permitted. It is your responsibility to ensure that your use of the services complies with the laws applicable in your location.
2.3 Account Integrity
You are responsible for maintaining the confidentiality of any account credentials associated with your use of the services. Account access must not be shared with any other person. Any activity conducted through your account is your responsibility. The company must be notified immediately if unauthorised access is suspected.
3. Regulatory Framework
Grosvenor Casino Newcastle operates in accordance with the requirements of the UK Gambling Commission. The services are subject to the Gambling Commission’s Licence Conditions and Codes of Practice (LCCP), including:
- licence condition 7.1.1 on fair and transparent terms and practices
- licence condition 4.1.1 on fair terms
These terms are also subject to the Consumer Rights Act 2015. Any term that is found to be unfair within the meaning of that Act is unenforceable and may constitute a breach of the applicable licence conditions. Terms are reviewed on a regular basis to ensure ongoing compliance with applicable law and regulatory guidance.
4. Fair and Transparent Terms
The company is required to ensure that the terms on which gambling is offered are fair, open, and transparent. This includes the following:
- All terms that govern use of the services must be presented in a clear and intelligible manner.
- Significant conditions attached to any promotion or offer must be communicated clearly, prominently, and in a timely fashion.
- Conditions of an offer will not be changed after you have begun participating in it.
- Withdrawal restrictions that prevent access to funds you have deposited or legitimately won will not be imposed.
- Conditions attached to deposits will not be unreasonably complex or drafted in a way that restricts your ability to withdraw your own funds.
5. Protection of Customer Funds
In accordance with licence condition 4.2.1 of the LCCP, the level of protection applied to customer funds held by the company must be disclosed. The level of protection applicable to funds held in your account is stated in the relevant section of the account documentation. This protection is categorised as Basic, Medium, or High in line with Gambling Commission requirements.
Funds held in your account will not be confiscated solely on the basis that identity documents have not been provided within a specified period, or due to a period of account inactivity, except where this is required by applicable law or regulatory obligation.
6. Responsible Gambling and Self-Exclusion
The services are operated in line with social responsibility obligations under the LCCP. These terms incorporate the requirements relating to responsible gambling.
You have the right to request self-exclusion from the services at any time. Details of how to initiate self-exclusion are available through the responsible gambling information that forms part of the service documentation.
Self-exclusion requests and responsible gambling interactions will not be used as grounds to alter the terms under which your account operates in a manner that is detrimental to you.
7. Complaints and Dispute Resolution
If you have a complaint regarding the services or the application of these terms, it may be submitted through the formal complaints procedure. Under the LCCP, the company is required to maintain a complaints process that is accessible, fair, and compliant with applicable regulatory requirements.
If a complaint cannot be resolved through the internal process, you have the right to refer the matter to an approved Alternative Dispute Resolution (ADR) provider. Details of the applicable ADR provider are available on request and within the complaints documentation.
8. Variation of Terms
These terms will not be varied unilaterally without advance notice. Where a variation is proposed, the nature of the change and the date on which it will take effect will be communicated.
If you do not accept a proposed variation, you should cease using the services and contact the company to discuss the status of your account.
9. Intellectual Property and Permitted Use
All content, materials, and systems associated with Grosvenor Casino Newcastle are the property of the relevant rights holders. You are granted a limited, non-transferable right to access and use the services for personal use only.
You must not reproduce, distribute, modify, or commercially exploit any content or materials associated with the services without prior written authorisation from the relevant rights holder.
10. Limitation of Liability
To the extent permitted by applicable law, liability to you in connection with your use of the services is limited. The company is not liable for losses arising from circumstances outside its reasonable control, including but not limited to technical failures, regulatory interventions, or third-party service disruptions.
Nothing in these terms limits or excludes liability for fraud, death, or personal injury caused by negligence, or for any other matter in respect of which limitation or exclusion of liability is not permitted by law.
11. Governing Law
These Terms of Use are governed by and construed in accordance with the laws of England and Wales.
Any dispute arising under or in connection with these terms is subject to the exclusive jurisdiction of the courts of England and Wales, unless you are a consumer resident in Scotland or Northern Ireland, in which case the courts of your country of residence may also have jurisdiction.
12. Contact
If you have questions regarding these terms or require clarification on any provision, contact the company through the official contact channels listed on the premises or in the associated service documentation. Enquiries will be handled within a reasonable timeframe in accordance with applicable service standards.